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Frequently Asked Questions


Q. How do I check on an order I have placed?

You will receive your tracking number after placing an oder. Alternatively you may contact our Customer Service Team on +44 207 278 2011 or via the Contact Us page. Please provide your order number when making enquiries.

Q. I have a discount voucher, how do I redeem?

Select the required item from our product range:

1. Click on 'Buy Now'

2. Click on 'Checkout'

3. Login or Create Account

4. Enter your voucher code and click ‘Redeem Code Voucher’

5. Select postage and payment method

6. Accept Terms and Conditions and click ‘Submit Order’

Please note that only one voucher code can be used per transaction.

Q. Are your products suitable for vegetarians/vegans?

Yes, our products are suitable for vegetarians and vegans.

Q. Do you test your products on animals?

No, dr. Botanicals is against animal testing.

Q. Can you send me samples of your products?

Regrettably, samples are not available for general distribution.

Q. What happens if I get the product in my eyes? 

There are no harmful formulations in our products, however we do advise washing out with water in the usual way. If you experience further irritation, please consult your GP or medical professional immediately. 

Q. Does anyone else see the information that I provide to dr. Botanicals?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Q. What is your return/exchange policy?

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 10 days of delivery. For more information please refer to our Returns Policy.

Q. Can't find the answer you're looking for? 

Please contact us on +44 207 278 2011 on via the Contact Us page